Returns & Refunds Policy

Last Updated: [Month/Day/Year]

1. Return Eligibility

  • Timeframe: 14 days from delivery date
  • Condition: Items must be unworn, undamaged with all original tags
  • Packaging: Must include original protective materials
  • Proof of Purchase: Order number or receipt required

2. Non-Returnable Items

  • Custom/made-to-order pieces
  • Intimate apparel & swimwear
  • Final sale items (clearly marked)
  • Used or altered merchandise
  • Products without original packaging

3. Return Process

Simple Steps:

  1. Initiate return through your account
  2. Select items and reason for return
  3. Choose refund method
  4. Print prepaid label (domestic orders)
  5. Ship within 5 business days

4. Refund Methods

  • Original Payment: 5-7 business days after processing
  • Store Credit: Issued immediately (+15% bonus)
  • Exchange: Requires return approval first

5. Return Shipping Costs

  • Domestic Returns: $7.95 deducted from refund
  • International Returns: Customer responsibility
  • Free Returns: Offered for our errors/defects

6. Quality Issues

For defective items:

  • Contact us within 48 hours
  • Provide photos/video evidence
  • We cover return shipping
  • Options: Replacement or full refund

7. Special Considerations

  • Artisan Items: Require special handling
  • Leather Goods: Must include authenticity cards
  • Jewelry: Original cases mandatory

8. Refund Processing

  • Allow 3-5 days for quality inspection
  • Credit card refunds may take 2-3 additional days
  • Email confirmation sent upon completion

9. Holiday Returns

Extended deadlines:

  • Holiday purchases: Until January 15
  • Gift recipients: 30-day return window
  • Special collections: Case-by-case basis

10. Return Status

Track your return:

  • Via your account dashboard
  • Using carrier tracking
  • Through email notifications
  • Contact us if unresolved after 10 days

For fastest service, we recommend using our online return portal. Original shipping fees are non-refundable except in cases of our error. During peak seasons, please allow 48 hours for customer service responses. All returns undergo quality inspection upon receipt.