Shipping & Delivery Information

Last Updated: [Month/Day/Year]

1. Processing Time

  • Orders typically process within 1-3 business days
  • Weekend/holiday orders process next business day
  • Custom/made-to-order items may require 5-7 days
  • You’ll receive email confirmation when shipped

2. Domestic Shipping Options

Standard Shipping:

  • $6.95 flat rate
  • 3-5 business day delivery
  • Tracking included
  • Free on orders over $100

Express Shipping:

  • $14.95 flat rate
  • 2 business day delivery
  • Order by 1pm EST for same-day processing
  • Includes package tracking

3. International Shipping

Available to:

  • 60+ countries worldwide
  • Rates calculated at checkout
  • Delivery in 7-21 business days
  • Customs/duties may apply

4. Order Tracking

  • Tracking number emailed upon shipment
  • Allow 24-48 hours for carrier updates
  • Contact us if no movement after 3 days
  • Final delivery notification provided

5. Shipping Restrictions

We cannot ship to:

  • PO Boxes (except via USPS)
  • Freight forwarding addresses
  • Certain restricted countries
  • Embargoed destinations

6. Multiple Shipments

Large orders may:

  • Ship from different warehouses
  • Arrive in separate packages
  • Have multiple tracking numbers
    (No additional shipping charges)

7. Address Changes

  • Must request within 2 hours of ordering
  • After shipment: cannot modify
  • Incorrect addresses may incur reshipping fees

8. Delivery Issues

For undelivered packages:

  1. Verify address with carrier
  2. Check with neighbors
  3. Wait 2 extra business days
  4. Contact us for investigation

9. Special Handling

Additional services:

  • Signature confirmation (+$5)
  • Insurance (+2% of order value)
  • Climate-controlled shipping (+$10)
  • Gift packaging (+$8)

10. Returns Shipping

  • Customer pays return shipping
  • $7.95 prepaid label available (domestic)
  • Free returns for defective items
  • International returns at customer’s expense

For real-time shipping rates and delivery estimates, please proceed to checkout. All delivery times begin after processing completes and exclude potential customs delays. Contact customer service with any shipping-related questions.